IT Service Desk

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We are available to help Monday - Friday.

Learning room support only: 8 - 10am
Live chat: 8am - 6pm
All IT support, including in-person service desk: 10am - 4pm

Christmas opening hours

The Library Help Desk and LiveChat service will close at 4pm on Friday 20 December and re-open on Thursday 2 January at 10am.

The Library Building is open to Goldsmiths students, staff and registered users during the closure period at the following times:

Sat 21 Dec	24 hrs
Sun 22 Dec	24 hrs
Mon 23 Dec	24 hrs
Tues 24 Dec	Midnight- 5pm
Weds 25 Dec	Closed
Thurs 26 Dec	Closed
Fri 27 Dec	9am-midnight
Sat 28 Dec	24 hrs
Sun 29 Dec	24 hrs
Mon 30 Dec	24 hrs
Tues 31 Dec	Midnight- 5pm
Weds 1 Jan	Closed
Thurs 2 Jan	9am-midnight
Fri 3 Jan	24 hrs

**It is important for people to note that***

To enter during the Christmas closure period you will need to bring your Goldsmiths ID card and touch it on the reader near the accessible door at the main entrance. Walk in access for visitors who have not registered is not possible during this time.

Report online with Hornbill

If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.

Report an IT issue or request help through Hornbill

Live chat

You can chat with us during our normal opening hours

In-person

Come and see us in-person at the IT Service Desk on the first floor of the Library.

After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.