IT & DS Support Support for our computer, audio/video and information systems. IT & DS Support Service desk in Library: closed Check for known issues at status.gold Hornbill (online reporting) Email Setup on mobile devices Setup on laptops and desktops Common email functions Sign in to your email Printing and scanning Scanning on campus Mobile printing Common issues Help with printing Please note that the IT Service Desk will be closed from 4pm on Friday 19 December until Monday 5 January. Your account and files Account issues and passwords Goldsmiths IT account access and how to solve problems with your passwords. Change your password How to change your password and update it in various Goldsmiths systems. Files and storage How best to store your work on the Goldsmiths network or in the cloud. Multi-factor authentication Set up MFA to get fast, easy and secure access to Goldsmiths IT services off-campus. Information security Advice for keeping the information students and staff hold on their devices safe. Wi-Fi Student and staff Wi-Fi How to connect to eduroam, the Goldsmiths Wi-Fi network. Guest Wi-Fi Free guest Wi-Fi access is available for visitors. Help with systems My Goldsmiths, records and enrolments How to change your student record or fix problems with your student card. Learn.gold How to access our Virtual Learning Environment (VLE). Timetable support If you are having problems with your timetable, try our troubleshooting suggestions. Equipment and rooms Equipment loans Support and information on borrowing video and audio equipment from the IT Service Desk. Teaching rooms Getting help, using the hardware, connecting your own device in our teaching rooms. Digital media suite Video and audio editing and media production for students and staff. Free to use software Adobe Creative Cloud Microsoft 365 Zotero NVivo SPSS Matlab