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Changing your password

How to change your password and update it on your devices.

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As well as changing your password you will need to update it in places where it is stored.

It is best to set aside 5-10 minutes when you can focus on doing this. Have all the devices you use to hand.

For security purposes, if you wish to change your password again you will need to wait 24 hours. Please contact IT Service Support for more information.

This page is for alumni.
See instructions for students.

Step 1: Change your password

Go to any service that uses the Microsoft sign-in. For example: outlook.com/gold.ac.uk

Enter your username in the format abcde001@campus.goldsmiths.ac.uk and instead of entering a password click 'Forgotten my password'.

Enter the characters as seen in the picture and then click 'next'.

Select the 'I’ve forgotten my password' option and click 'next'.

Depending on the authentication methods that have been configured for your account, you will have one or more of the following options to confirm your identity. Follow the instructions on the screen for your chosen method. The image below is for the Microsoft authenticator app:

You will be asked to choose a new password on the next screen.

Your new password must:

  • Be between 12 and 100 characters long
  • Contain upper and lower case letters
  • Contain numbers
  • Contain special characters eg ! $ # % @ +
  • Not contain any of these characters: “ < > ‘ & £
  • Not contain part of your name or surname
  • Not contain part of your username
  • Not reuse a previous password

On the Confirmation page of password reset, click on the click here link to return to sign in screen.

Step 2: Email

We only support the Outlook email app and not the ones provided with iOS and Android devices.

Alumni do not have access to Learn.gold (VLE), Shibboleth, Adobe and Microsoft 365 (Teams, Word, Excel, PowerPoint and One Drive).

Webmail and Webapps in your browser

If you access email through your device's browser (Chrome, Safari) and you have your password saved, click on the menu on the top left corner, scroll to the bottom and click on Sign out.

Then log back in typing your new password, your device should prompt you to save the new password.

Apps

The Outlook and other Microsoft apps should prompt you for your new password.

Step 3: Browsers

If you save your passwords on Chrome, please be mindful that you changed your password next time to log into a Goldsmiths service.

Make sure you manually type it and, if asked, save the new password.

If you want to actively reset your passwords:

  • Click on the three dots on the top right corner (menu) and select Settings
  • Under Autofill > Passwords delete any password related to a Goldsmiths service. You will not have your passwords saved next time you visit one of our websites.

If you save your passwords on Firefox, please be mindful that you changed your password next time to log into a Goldsmiths service.

Make sure you manually type it and, if asked, save the new password.

If you want to actively reset your passwords:

  • Click on the three lines on the top right corner (menu) and select Options
  • Under Privacy & Security > Forms & Passwords click on the Saved logins button and remove any Goldsmiths related entry. You will not have your passwords saved next time you visit one of our websites

If you save your passwords on Internet Explorer, please be mindful that you changed your password next time to log into a Goldsmiths service.

Make sure you manually type it and, if asked, save the new password. If you want to actively reset your passwords:

  • Open the Tools menu (cogwheel icon on the top right) > Select Internet Options
  • Click Content > Under AutoComplete, click Settings
  • Click on Manage Passwords
  • Click on the Web Credentials Manager
  • Click on the drop-down arrow by any Goldsmiths related websites
  • Click on Remove

If you save your passwords on Safari, please be mindful that you changed your password next time to log into a Goldsmiths service.

Make sure you manually type it and, if asked, save the new password.

If you want to actively reset your passwords:

  • Click on Safari on the top left corner and select Preferences
  • Under the Passwords tab (you might need to enter your laptop password) remove any Goldsmiths related entry. You will not have your passwords saved next time you visit one of our websites.