IT Service Desk
Contact us with any problems you have with IT and digital services.
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We are available to help Monday - Friday.
- Learning room support only: 8 - 10am
- Live chat: 8am - 6pm
- All IT support, including in-person service desk: 10am - 4pm
Easter opening times
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Building
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Library Help Desk & LiveChat
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Thurs 17 April
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24/7
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1-4pm
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Fri 18 April
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24/7
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Closed
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Sat 19 April
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24/7
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Closed
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Sun 20 April
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24/7
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Closed
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Mon 21 April
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24/7
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Closed
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Tues 22 April
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24/7
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1-4pm
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To enter the Library during the Easter closure period you will need to bring your Goldsmiths ID card and touch it on the reader near the accessible door at the main entrance. Walk in access for visitors who have not registered and collected a Goldsmiths card is not possible during this time.
Report online with Hornbill
If you have an active and accessible Goldsmiths account, the quickest way to report an issue or request help use Hornbill, our self service portal, where you can easily track the progress of your report.
Report an IT issue or request help through Hornbill
Live chat
You can chat with us during our normal opening hours
In-person
Come and see us in-person at the IT Service Desk on the first floor of the Library.
After passing through the Library security gates take the first stairs on your left. Once on the first floor turn right and follow the signs to the end of the building.