Student Appeals and Complaints

We hope your time at Goldsmiths will be positive and rewarding. If you experience problems, we want to help resolve your concerns as quickly as possible.

These pages are for current students, interrupted students and those who have completed their studies in the last two months. See information for other people.

Student Complaints process

We encourage students to resolve problems informally. Some services have their own complaint processes.

If this does not resolve matters then the Student Complaints process can help with concerns about:

Conduct including discrimination, bullying and harassment

You can use the Student Complaints process to complain about the way you have been treated. You may also want to consider one of the following:

Student Conduct

Reporting a personal issue with a student, which could include bullying, harassment or discrimination.

Staff Conduct

Reporting a personal issue with a staff member, which could include bullying, harassment or discrimination.

Sexual violence

Use our Report and Support website for sexual violence, sexual harassment or sexual misconduct.

Appeals

Academic Appeals

Appeal decisions which relate to the outcome of an assessment or examination, or progression.

Academic Progress Committee appeals

You can appeal against a decision of the Academic Progress Committee (APC).

Academic Misconduct appeals

You can appeal against the outcome of a departmental Academic Misconduct hearing.

Other complaint processes

Accommodation

Residents of our student accommodation should first direct their complaint to Accommodation Services.

Careers Service

How to contact the Careers Service with feedback and complaints.

Estates and Facilities

Report problems with buildings and facilities to the Estates Help Desk.

Goldsmiths Students' Union

The Students' Union is independent of Goldsmiths. Contact them directly via their website.

Governance and policies

How you can raise issues or ask questions about Goldsmiths governance, regulations and policies.

Library

In the first instance, you should contact the Library to raise a complaint with their team.

Other sources of support

Goldsmiths Students' Union

GSU's advice service offers a confidential service for students who need support with the formal processes.

Wellbeing Advisors

Specialist practitioners who offer advice and support on personal, emotional or mental health issues.

Mediation

A method of conflict resolution which attempts to resolve a dispute through an impartial ‘mediator’.